Reduce Order Fallout
Eliminate Lost, Stalled or Inaccurate Customer Orders
Multi-play service delivery, evolving products and services, and ongoing customer churn have increased order fallout exponentially for many service providers. Industry analysts have stated that more than 25% of consumer orders are lost, stalled, or inaccurate. For enterprise customers, rates can be even higher. This not only results in lost revenue and increased operational costs, it diminishes the customer experience and pushes customers to your competition.
Enjoy End-to-End Visibility into Order Processes
The Progress Business Transaction Assurance solution powered by Progress® Actional® provides complete end-to-end visibility into order processes so you can diagnose and react to order fallout before revenue is impacted. The solution provides visibility across heterogeneous applications, with no impact to existing applications and processes. No matter what’s causing leakage bad data, system errors or misalignment of processes we can help you identify the problem and quickly resolve it. The solution enables you to:
- Track orders throughout the entire process—both order to cash and order to provisioning—to manage fallout when it occurs.
- Pinpoint the exact location of an order problem across all applications so IT can quickly determine what needs to be fixed and prevent it from happening again.
- Make sure priority customers and partners always have the best service by dynamically optimizing and even shaping traffic for select transaction types.
- Ensure process integrity and meet compliance requirements with end-to-end visibility into order processes.
- Understand the impact of changes to downstream systems.
In addition to helping you reduce order fallout, Progress Software provides solutions and products that will help with service quality and validation, application performance management, multi-site integration and SOA governance. We also offer a comprehensive suite of SOA infrastructure products that will help you reap the benefits of SOA; software reuse, agility and the improved alignment of business and IT.
