Communications Order Management (COM)
Stay Competitive in the Rapidly Changing Communications Environment
"Progress makes it possible for organizations to strategically manage their business and drive process improvements that best enhance their customer's experience."
- Sanjay Kumar, Vice President of Communications and Media Industry, Progress Software
Can you handle jeopardies and exceptions to your order process in a rapid, real-time manner without affecting the completion schedule? This ability is quickly emerging as the competitive differentiator to guarantee customer satisfaction and to retain customers in this highly competitive marketplace. The Progress® Communications Order Management (COM) Solution enables rapid deployment and dynamic order processing in response to the changing business environment.
Only the Progress COM Solution has the most advanced BPM-based order management solution that effectively manages and delivers complex bundled services across products and multiple B/OSS silos with real-time end to end visibility and a pre-built rules based exception management system to handle order fallout or exceptions allowing issues to be resolved before customer knows one exists. Only the Progress COM solution provides:
- Improved visibility across a customer order lifecycle and enables better management of order exceptions.
- Deployment of new bundled services and changes to current offerings more easily, allowing them to bring these services to market faster.
- Synchronization of related activities across processes that would otherwise be disconnected.
- Leveraged legacy infrastructures to extend the ROI from current networks.
- Shortened time-to-market of new products and services
- Improved customer experience and retention
- Reduced operating cost and delivery time of service provisioning
Learn how improved business processes can correlate to success in the telecom industry in 
Sanjay Kumar of Progress explains why
Discover how
