Services

Great results are the result of experience, and Progress Software helps ensure your success by leveraging experience gained from working with hundreds of companies and partners who have successfully deployed products in the most demanding environments. At each stage of the development lifecycle, our professional services can help.

Our professional services organization is organized and staffed to ensure that you get maximum value from your investment in our Progress® DataXtend™ data integration software. Our services are centered around three core offerings:

Consulting services include the expertise, processes, and methodologies required to help get you up and running in a short period of time. We want you to accelerate your deployment and integration with measurable results from your investment in DataXtend products.
Education services empower our users to be productive with their software investment. Courses are available to technical business users, application developers, and operations personnel. Public classes are offered at various Progress training centers worldwide and we also deliver training for up to 10 students at your facility.
Technical support services help our customers get the most out of our DataXtend products. Our technical experts are committed to your success because they view your own success through their eyes. They work tirelessly to establish and foster long-term customer relationships. Traditional support services include diagnostics, problem isolation, product upgrades, and patches. We offer 24x7 technical support assistance (dependent on active support agreements), online access to our automated call center, online access to technical documentation and updates, plus knowledge sharing among customers and other experts.

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Resources

Consulting

Education

Technical Support

Data Integration
Resource Center

SID Adoption Reaching Maturity
Can Large-Scale Integration Be Realized? Read the article to learn more.

Using the SID in OSS/BSS Integration
Read the whitepaper that details the challenges and solutions to implementing the TM Forum Shared Information /Data model (SID).

For more information, contact sales at 1-800-477-6473 or click here to send an online inquiry.

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Progress Software Corporation supplies business application platform, soa infrastructure and data infrastructure software that simplifies and accelerates the development, deployment, integration and management of business applications and Service-Oriented Architecture (SOA). Our superior business application platforms include Progress OpenEdge for high performance SOA integration and software as a service (SaaS), and Progress Apama for complex event processing. Our innovative event-driven SOA infrastructure solutions include Progress Sonic Enterprise Service Bus (ESB), Progress DataXtend semantic data integration, Progress Actional SOA management and SOA governance, and DataDirect data connectivity for mainframe SOA and web services. Our data infrastructure products include DataDirect Connect for database driver and data provider connections to relational databases and XML data integration, EasyAsk for enterprise search and e-commerce, and ObjectStore object data management.

Our Progress DataXtend product line includes data integration software that enables the free flow of valuable data across the enterprise. DataXtend Semantic Integrator (SI) solves the problem of validating common information exchanges between systems by focusing on the business integrity of data. DataXtend provides SOA infrastructure software for semantic integration, database replication, data synchronization and object relational mapping.